Frequently Asked Questions

Jacksonville, Florida, U.S.A.

For quick, friendly product information, call 1.877.899.7233, or email customercenter@fullsource.com. Also, under many items you'll find a product review. This is a personal account from a customer who has purchased the item, and applied it to one or many uses. We also give you a product description and bullet points of the item's most important or applicable attributes. Also on most items there is a spec sheet with more information than what is in the brief description.

If you are a business seeking credit, please fill out the credit application in its entirety. You will also need to provide your signature, printed name and date at the bottom of the form. If you already have a document listing your required information, you may send it, but please remember to sign, print and date this application form and fax it as well. Please fax to 904-296-2221. If you apply for credit on a business day during normal business hours, you will receive notification within 24 hours. If you apply on a holiday or weekend, you will be notified from 24 hours of the first day we view your credit application. For further information, questions or concerns, please email info@fullsource.com or call 904-296-2240.

If you are part of one of the following government organizations and you would like to apply for credit, please fill out the contact information portion of the credit application. All information obtained is confidential and will not, under any circumstances, be released to third parties.

• Military
• Schools
• Counties
• States
• Cities

• Churches
• Police Dept.
• Fire Dept.
• Federal Gov't.

All applicants please fax your completed application form and accompanying information to 904-296-2221. If you apply for credit on a business day during normal business hours, you will receive notification within 24 hours. If you apply on a holiday or weekend, you will be notified from 24 hours of the first day we view your credit application. For further information, questions or concerns, please email info@fullsource.com or call 904-296-2240.

Yes. This site is tested and certified daily to pass the HACKER SAFE Security Scan.

We may disclose information you provide to our website only to comply with the law; to enforce or apply our Conditions of Use and other agreements; or to protect the rights, property or safety of our website, our users or others. Your information is protected by the highest level of encryption and cannot be viewed or altered as it travels to our secure server, which is not accessible from the Internet. See our Privacy Policy.

Not for most products. There is only a minimum requirement for some of our customization orders. See our Customization Page for more information. For other orders, there is no minimum number of items you must purchase.

There are only minimum orders for some custom safety vests. A minimum order of 12 safety vests must be ordered for embroidery or silk screen customization. Any number or different sizes can make up the minimum order of 12 safety vests needed. There is no minimum order for vinyl cad cut or sublimation customization.

Credit card, wire, Pay Pal or check. Our customer center payment methods will provide you with all the payment information you may need. If you're a local customer, you may also visit our office. The following is a link to FullSource.com's office hours and location information.

You will receive an order confirmation by fax or email.

For custom orders, you're charged immediately. For all other orders, you're charged when the items are actually shipped.

You will only be charged sales tax if you order from the state of Florida. Items sold and shipped to destinations in the state of Florida are subject to sales tax. Each customer shall be solely responsible for all sales, use, or any other type of taxes, on orders shipped to any states other than Florida. If placing an order for a tax exempt organization or if you are a reseller, please fax appropriate documentation to 904-296-2221.

If an item is back ordered, you will not be charged for the item until it ships. However if the majority of your order has shipped, your entire order will be charged. Also, all of our custom orders are charged up front.

We give some discounts for resellers when the purchase amount exceeds the quantity discount price break listed on the item page. To find out if you are eligible for a discount, please call customer service at 1.877.899.7233 or email customercenter@fullsource.com

Once you've added item(s) to your shopping cart, before proceeding to checkout, you can click the estimated shipping link below your items. You may also contact a Customer Service Representative at 1-800-975-0986 or email customercenter@fullsource.com for shipping estimates.

Most often, shipments are sent through UPS. For paint orders, we use FedEx Ground. Large orders are usually shipped through one of our many freight carriers.

If we have the item in stock, and you place your order by 2 p.m. Eastern Standard time, it will usually ship the same day, except for Saturdays, Sundays, and major holidays. If you place your order after 2 p.m. Eastern Standard time, it will ship the next business day. If the item(s) has to be shipped from the manufacturer it can take up to 48 hours. If the item is not in stock and cannot be shipped directly from the manufacturer, the item will be ordered and is usually received within four business days. If there is a longer delay you will be contacted by a customer service representative.

Yes, please order online or call customer service at 1.877.899.7233 or email customercenter@fullsource.com for details.

Yes. We are partnered with Bongo International to service our international customers. Once you sign up with Bongo, they will provide you with your own U.S. address that can then be used to order off of any of our sites. A second option is to set up your own freight forwarder within the continental U.S. and pay for the order with a wire transfer, with all duties and taxes being paid by the receiver. Some shipping restrictions do apply.

For more information, please see the International Orders Page.

Check your order's tracking number. You can find your tracking number by logging in to your online account. If you cannot find your tracking number, you can contact one of our customer service representatives at 1.877.899.7233 or email customercenter@fullsource.com or use Live Chat.

If the item is unused and is in resalable condition, you may return it within 30 days. Fill out our return authorization form. Read our return policy for details.

You can cancel your order by logging into your online account. You may also call our Customer Service Representatives at 1.877.899.7233 or email customercenter@fullsource.com. Your order must be canceled before the item has been shipped, or you will have to wait until you recieve the item and follow the item return process. For more Information on how to cancel an order, see our Cancel or Change Order page.

Call customer service for a return authorization. If you purchase an item that isn't what you had in mind at the time of order, you may return it within 30 days. The item must be undamaged and in its original condition. You are responsible for the original shipping costs and the shipping costs to send the item back to us.

We can customize safety vests, hard hats, apparel, gloves, safety glasses, traffic cones, first aid kits, rain suits, marking flags, and barricade tape. To find out more information view our Customization Quote section located in the Customer Center, or to receive a free customization quote, see our Custom Quote Page.

Contractors and other organizations may request a quote for large orders. Please call a customer service representitve at 1.877.899.7233, or email info@fullsource.com. You may also call Customer Service at 1.877.899.7233 with any questions concerning prices. We also have FREE QUOTE buttons on all of our custumization pages that will take you directly to a quote form for any custom services.

We customize safety vests, t-shirts, hard hats, gloves, safety glasses, traffic cones, first aid kits, rain suits, marking flags, barricade tape and more. Please send all artwork in either .jpg or .psd files to artwork@fullsource.com. Only electronic submissions will be accepted (no faxes).

The following are general expected wait times for each type of custom item, once your artwork has been approved.

Apparel	1-2 weeks
Barricade Tape	3-5 weeks
First Aid Kits	3-5 weeks
Hard Hats	2-4 weeks
Marking Flags	2-4 weeks
Safety Glasses	3-4 weeks
Safety Vests	1-2 weeks
Traffic Cones	3-4 weeks
Work Gloves	3-4 weeks

In most instances, you may send us a picture of the item so that we can make a decision. We'll correct any print that we may have compromised. You may, in some instances, be responsible for shipment costs back to us.

Our lineup striping aerosol paint covers approximately 600 feet for a line 2 inches wide, and 300 feet for a line 4 inches wide.

Class II safety vests are designed for workers who need greater visibility in poor weather conditions or who are exposed to roadways with traffic that exceeds 25 miles per hour. Class II vests are ideal for railway workers, school crossing guards, parking and toll gate personnel, airport ground crews and law enforcement personnel directing traffic. According to ANSI standards, class II vests must have 775 square inches of background material and 201 square inches of reflective material.

Class III vests provide the highest level of visibility and are designed for workers exposed to high risk environments and traffic exceeding 50 miles per hour. Class III vests have sleeves and are made for all roadway construction personnel and vehicle operators, utility workers, survey crews, emergency responders, railway workers and accident site investigators. ANSI requirements also state that class III vests have 1240 square inches of background material and 310 square inches of reflective material.

The manufacturer's website usually displays a sizing chart.

At this time, all of our hard hats come in Medium size. With the adjustable features, about 95% of people will wear medium hard hats.

The majority of our paints, solvents, and PURELL have a shelf life of 3 years. Most batteries have a shelf life of 5 years.